> For the complete documentation index, see [llms.txt](https://docs.kaisar.io/kaisar-network/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kaisar.io/kaisar-network/kaisar-ai-ops/troubleshooting/troubleshooting/support.md). # Support Get help with Kaisar AI Ops. ## Support Channels ### Self-Service Resources **Documentation**: * [User Guide](https://github.com/Kaisar-Network/docs/blob/kaisar-ai-ops/kaisar-ai-ops/user-guide/README.md) - Feature documentation * [Admin Guide](https://github.com/Kaisar-Network/docs/blob/kaisar-ai-ops/kaisar-ai-ops/admin-guide/README.md) - Administration * [API Reference](https://github.com/Kaisar-Network/docs/blob/kaisar-ai-ops/kaisar-ai-ops/api-reference/README.md) - API documentation * [FAQ](/kaisar-network/kaisar-ai-ops/troubleshooting/troubleshooting/faq.md) - Common questions * [Troubleshooting](/kaisar-network/kaisar-ai-ops/troubleshooting/troubleshooting.md) - Issue resolution **Community**: * GitHub Discussions: [github.com/kaisar-ai-ops/discussions](https://github.com/kaisar-ai-ops/discussions) * Stack Overflow: Tag questions with `kaisar-ai-ops` * Community Forum: [community.kaisar.io](https://community.kaisar.io) ### Direct Support **Support Portal**: * URL: [support.kaisar.io](https://support.kaisar.io) * Submit tickets for technical issues * Track ticket status * View support history **Email Support**: * Email: * Response time: 24-48 hours (business days) * Include: Issue description, steps to reproduce, error messages **Slack Support** (Enterprise customers): * Channel: #kaisar-support * Response time: 4-8 hours (business hours) * For urgent issues **Phone Support** (Enterprise customers): * Available 24/7 for critical issues * Contact your account manager for phone number ## Support Tiers ### Community Support * Access to documentation * Community forums * GitHub Discussions * Stack Overflow ### Standard Support * Email support (24-48 hour response) * Support portal access * Bug fixes and patches * Documentation updates ### Premium Support * Priority email support (4-8 hour response) * Slack support channel * Phone support for critical issues * Dedicated support engineer * Quarterly business reviews ### Enterprise Support * 24/7 phone support * 1-hour response for critical issues * Dedicated account manager * Custom SLAs * On-site support (if needed) * Training and onboarding ## Submitting a Support Ticket ### Before Submitting 1. Check [FAQ](/kaisar-network/kaisar-ai-ops/troubleshooting/troubleshooting/faq.md) for common questions 2. Review [Troubleshooting](/kaisar-network/kaisar-ai-ops/troubleshooting/troubleshooting.md) guide 3. Search [Known Issues](/kaisar-network/kaisar-ai-ops/troubleshooting/troubleshooting/known-issues.md) 4. Try basic troubleshooting steps ### Required Information Include in your ticket: * **Summary**: Brief description of the issue * **Description**: Detailed explanation * **Steps to Reproduce**: How to recreate the issue * **Expected Behavior**: What should happen * **Actual Behavior**: What actually happens * **Error Messages**: Full error text * **Screenshots**: Visual evidence * **Environment**: Browser, OS, version * **Impact**: How it affects your work ### Priority Levels **Critical (P1)**: * Production system down * Data loss or corruption * Security vulnerability * Response: 1 hour (Enterprise), 4 hours (Premium) **High (P2)**: * Major feature not working * Significant performance degradation * Workaround available * Response: 4 hours (Enterprise), 8 hours (Premium), 24 hours (Standard) **Medium (P3)**: * Minor feature issue * Workaround available * Non-critical bug * Response: 24 hours (Enterprise/Premium), 48 hours (Standard) **Low (P4)**: * Feature request * Documentation issue * Cosmetic bug * Response: 48 hours (Enterprise/Premium), 5 business days (Standard) ## Support Ticket Template ``` Subject: [Component] Brief description Priority: [Critical/High/Medium/Low] Environment: - Browser: Chrome 120 - OS: macOS 14.0 - Kaisar AI Ops Version: 1.3.0 Issue Description: [Detailed description of the issue] Steps to Reproduce: 1. Navigate to... 2. Click on... 3. Observe... Expected Behavior: [What should happen] Actual Behavior: [What actually happens] Error Messages: [Copy/paste any error messages] Screenshots: [Attach screenshots] Impact: [How this affects your work] Additional Context: [Any other relevant information] ``` ## Emergency Support For critical production issues (Enterprise customers only): 1. **Call emergency hotline**: \[Contact your account manager] 2. **Describe the issue**: Be clear and concise 3. **Follow instructions**: Support engineer will guide you 4. **Stay available**: Be ready for follow-up questions ## Feature Requests ### Submitting Feature Requests 1. Check if feature already requested 2. Submit via support portal or GitHub Discussions 3. Include: * Use case and business value * Proposed solution * Alternative solutions considered * Impact on your workflow ### Feature Request Process 1. **Submitted**: Feature request received 2. **Under Review**: Product team evaluates 3. **Planned**: Added to roadmap 4. **In Development**: Being built 5. **Released**: Available in platform ## Training & Onboarding ### Self-Paced Learning * Documentation and guides * Video tutorials (coming soon) * Sample projects and notebooks ### Instructor-Led Training * Live webinars (monthly) * Custom training sessions (Enterprise) * On-site training (Enterprise) ### Certification Program * Kaisar AI Ops Certified User * Kaisar AI Ops Certified Administrator * Contact ## Feedback We value your feedback: * **Product Feedback**: * **Documentation**: * **General**: ## Service Status Check system status: * Status Page: [status.kaisar.io](https://status.kaisar.io) * Subscribe to status updates * View incident history * Planned maintenance schedule ## Contact Information **General Inquiries**: * Email: * Website: [kaisar.io](https://kaisar.io) **Sales**: * Email: * Phone: Contact via website **Partnerships**: * Email: **Security**: * Email: * PGP Key: Available on website ## Next Steps * Submit a ticket via [Support Portal](https://support.kaisar.io) * Join [Community Forum](https://community.kaisar.io) * Review [FAQ](/kaisar-network/kaisar-ai-ops/troubleshooting/troubleshooting/faq.md) for quick answers